“The #1 Secret In Selling Is To Smile. In The Minds Of Your Clients When You Smile You Come Off More Confident, Competent, Courteous, and Likable. Smiling Has A Huge Positive Impact. If You Smile The World Smiles Back At You. It Is Physically Impossible To Have A Negative State Of Mind If You Have A True Smile. Empathy Is The Most Important Tool In Negotiations. The Fastest Way To Get Empathy Is To Put Yourself In Their Shoes. We Are All Naturally Judgemental. When You Come Off As Judgemental You Will Be Met With Resistance. Great Negotiations Happen When We Seek To Understand. What’s The Story? You Are The One Who Creates Resistance In Your Job And Your Life. People Are Doing The Best They Can In The Moment With The Skills And The Tools They Have. Nothing Great Has Ever Happened Without A High Level Of Accountability. Your Goals Will Rise And Fall Based On Your Level Of Accountability. Being Able To Relate To Your Clients Is A Big Part Of The Sales Process. You Will Find The Most Success With Empathy And A Smile.”